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1
Vote
Automatic ticket assignment based on agent workload or load
Abithashree Krishnan
Created On
:Jun 08, 2023 7:16 AM
Updated On
:Feb 29, 2024 7:31 AM
Type
:Feature Request
Module
:General
Release
:May 2024 (May, 2024)
Abithashree Krishnan
Created On
:
Jun 08, 2023 7:16 AM
Type
:
Feature Request
Module
:
General
Updated On
:
Feb 29, 2024 7:31 AM
Release
:
May 2024 (May, 2024)
The load agent has the option to assign a ticket based on the load. At present, only round robin fashion tickets are assigned.