1. Feedback
  2. Ticketing System
  3. 44310

Welcome to the Ticketing System feedback portal. We’re happy you’re here! If you have feedback on how to improve the Ticketing System, we’d love to hear it!

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3
Votes

Provide an option to add shift hours to the agents

An option will be available at the agent's level to add shift hours. When auto assignments are used, tickets will be assigned to agents according to their specified shift hours.